Contours Travel

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Background

Founded in 1975, Contours Travel is Australia’s most experienced and longest running South America travel specialists, who design and deliver unique tailor-made tours to Latin America. Their 45 years of experience provides clients with confidence as they have experienced virtually every eventuality.

The problem

Initially Evisent was engaged to assess existing physical servers, as Contours had been informed they must be replaced. Throughout this assessment, Evisent learned of other issues within their IT environment, such as a lack of patching, unreliable backups, slow response to support issues and a lack of general IT strategy.

Solution

The initial fix was to increase server memory and install faster storage, which solved the immediate challenge without a large investment. Once the servers were stable, Evisent were engaged to provide Managed Services, acting as the IT Manager and Support staff for the organisation. Our consultants proceeded to configure a patching/update schedule, implement cloud backups, updated workstations Windows 10, deployed a new firewall, VPN, broadband connection and cloud managed anti-virus. A migration from on premises email to Office 365 also ran in parallel.

Results

Evisent achieved several more years of life from the existing servers, saving around $40,000. During this time, faster broadband was installed that allowed migration to Cloud services, eliminating the need to replace the physical servers at all. The IT management strategy, including support, upgrades and 24/7 monitoring, resulted in improved reliability, reduced capital expenditure, faster turnaround on support issues, while also thwarting many cyber-attacks.