~$120,000
(salary + super + overhead)
Helpdesk, Microsoft 365 management, security, backup, Quarterly Business Reviews — delivered to the same operating standard since 2017. An AI & Automation engagement is usually how new clients meet us. Capacity is deliberately finite — we prefer clients we already know.
Every Managed IT engagement includes the nine services below as standard. Not "starter tier with paid upgrades" — this is the envelope. Some clients add specialist services (24×7 onsite by arrangement, custom development, OT support) but the base is fixed and published. Remote-first by default.
Australian-based, business-hours response with documented SLAs. Issues triaged, escalated, resolved. Friendly humans, not a ticket-deflection bot.
Tenant administration, licensing right-sizing, mailbox & SharePoint management, Teams configuration. Nine years of M365 depth.
Microsoft Defender, Purview DLP, Intune device management, Essential Eight aligned (ML1 baseline; ML2+ where required). Sentinel SIEM available as add-on. Full details →
Immutable M365 backups, endpoint backups, Azure workload protection. Tested recovery quarterly. RPO and RTO documented per workload.
Continuous monitoring of endpoints, identity, M365, Azure workloads. Same-business-hour response for critical events; documented IR plan for incidents.
Operating systems, applications, M365 services patched within Essential Eight tolerances — critical patches within 48h, all within 2 weeks.
Quarterly phishing simulations and education modules. Reported per-user and per-department. Builds the "human firewall" most platforms can't.
Asset inventory, software licensing tracking, third-party vendor coordination, hardware lifecycle planning. We're the single accountable party.
Quarterly strategy reviews, technology roadmap planning, budget input, board-ready reporting. The "IT director" your business doesn't need to hire.
The standard service is priced per user, per month, with a ten-user floor. Most clients land between $1,850 and $9,000 per month total. Larger environments, complex multi-tenant structures, or specialist add-ons are quoted — but always against a written scope before anything starts.
PRICES + GST · INDICATIVE FOR TYPICAL SMB / MID-MARKET ENGAGEMENTS · COMPLEX ENVIRONMENTS QUOTED · NO HIDDEN LINE ITEMS
Every Managed IT engagement includes a Quarterly Business Review (QBR) as standard — a senior engineer (often Hayden directly) running a strategic conversation with your leadership team. Not a sales call. Not a "let's upsell you on more services". A genuine conversation about where your business is going, what's working, what's breaking, and what we'd recommend across the next quarter.
The QBR is what catches the things helpdesk doesn't — a vendor about to fail a renewal, a licence about to expire, a security posture drifting, an AI use case worth piloting, a compliance deadline approaching. It's the difference between IT as a cost centre and IT as a quiet competitive advantage.
For most Australian businesses 10-100 staff, an internal IT person costs significantly more than Managed IT — and you get one person's depth, one person's availability, and one person's blind spots. Below is the honest comparison for a 30-staff business.
INDICATIVE NUMBERS · BASED ON AUSTRALIAN MID-MARKET IT SALARY DATA AND OUR STANDARD MANAGED IT PRICING · CALL US AND WE'LL MODEL IT FOR YOUR SPECIFIC BUSINESS
Past the founder-fixes-the-laptop phase; need real IT but can't justify a $120K hire. Managed IT bridges the gap.
Have one or two internal IT people who are constantly firefighting; need an external partner to provide depth, coverage, and strategic capacity.
Accounting, financial advice, insurance, legal, healthcare — need security and compliance evidence, not just helpdesk.
Have internal IT but want specialist depth on security or M365 — we work alongside internal teams as the specialist tier.
Frustrated by mystery invoicing, slow tickets, no strategic input from their current provider. Fixed pricing + real strategic oversight (QBRs) is usually why they switch.
Want a Managed IT partner who also runs a serious AI & Automation team — one company, two coordinated departments, no second vendor needed.
Real reviews from Australian businesses we look after, quoted word for word.
“Evisent have been fantastic in managing all of our IT needs. The team is efficient, responsive, friendly and approachable. They are always one step ahead ensuring our systems are secure, up to date, and tailored to our business.”
“We have partnered with Evisent for several years, and the experience has been amazing. Their team are experts in the field of IT, and particularly cyber security.”
“Hayden and the team at Evisent have played an integral role in our business since 2018. They have assisted and managed our migration from an onsite server IT environment; to an entirely cloud-based solution.”
“Hayden and the Evisent team are fantastic to deal with. We were looking for a partner to help improve our Cyber Security and Microsoft 365 systems and they have impressed us very quickly.”
“My business recently engaged Evisent to set up our Microsoft 365 and Cyber Security solutions. They were polite, responsive, and explained things clearly without technical jargon.”
“Five stars all the way for Hayden and his team at Evisent! They've consistently demonstrated their expertise and dedication in safeguarding our business.”
“Terrific Local IT company that knows how to solve all your small business IT related Queries. Good Job Hayden and Teddy. Keep up the good work.”
“Dealt with Hayden there, excellent service most importantly straight to to point, asks the right questions and tons of experiance, actually cares about your spend and takes the time to get know you and your speciific needs. Very good.”
“We recently made the decision to transition our IT infrastructure into the Azure cloud and chose Evisent to guide us through the process. From the outset, their team showed a deep understanding of the environment.”
“Hayden and his team at Evisent have completely streamlined our approach to IT, implemented various initiates in AI and automation and at the same time ramped up our security. Highly recommend.”
Want to see what your monthly bill should actually look like? Book a free IT review and we'll show you a like-for-like comparison against your current spend — published price, same scope every month.