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Managed IT & Security · For professional practices · $185/user/month

Managed IT services for Australian practices, at a published price.
Helpdesk, Microsoft 365, security and backup, run to one standard since 2017.

For accounting, financial advice, architecture and engineering practices of 10 to 200 staff, from our Melbourne base and delivered remotely anywhere in Australia. An Australian helpdesk, an Essential Eight baseline, tested backups and quarterly reviews in one monthly price you can see up front. Switching providers? We run the handover.

Book a 30-minute practice review → See pricing details

Prefer to talk it through? Call 1300 384 736. Need the admin and fraud checks automated too? See Practice Automation.

EVISENT // STANDARD $185 / USER / MO
What's in the envelope
SAME SCOPE · EVERY MONTH
  • ↳
    Helpdesk & IT supportAustralian-based, business-hours SLA
  • ↳
    Microsoft 365 managementIdentity, mailbox, Teams, SharePoint
  • ↳
    Cyber security & Essential EightDefender, Purview, Intune, ML1 baseline
  • ↳
    Backup & disaster recovery4 snapshots a day, unlimited retention
  • ↳
    Quarterly Business ReviewsRoadmap, budget guidance, compliance dates
  • ↳
    Evisent LiveScore, fix list, monthly evidence pack
MIN $1,850/MO · 200+ USERS BY QUOTE · PUBLISHED SINCE 2017
Written by Hayden Burt, Founder & Principal Engineer · Last reviewed
Why practices are different

Your practice runs on client trust. Your inbox is where it’s most exposed.

Tax file numbers, ID documents, bank details, advice records and project drawings move through Microsoft 365 every day. Regulators, licensees and insurers now expect you to show how that information is protected, not just say it is. Managed IT for a practice has to start from that, not from a ticket queue.

  • Essential Eight baseline on every client, not an upsell
  • Evidence you can hand to a licensee, insurer or auditor, from Evisent Live
  • The same engineers who answer the helpdesk run your security
Demo companyEvisent Live overview for a demo accounting practice: a score of 71 out of 100, Microsoft Secure Score shown separately as a benchmark, and control areas grouped by endpoint and identity.Demo practice score: 71 out of 100, 7 control areas on track, 7 partial.
Evisent Live, for a demo practice. Every name and number is made up.
Our promise

Four things that do not change, whatever size you are.

Australian-hosted

Your data stays in your Microsoft 365 tenant or our Australian Azure. Every engineer, helpdesk and developer is based in Australia: many providers use offshore staff, we do not.

Sensitive data stays onshore

We do not push AI tools onto your staff. Automations that handle client PII, ID, TFNs or financial data run on Australian-hosted solutions only. Rules and Microsoft-native tools first.

Fixed scope, fixed price

$185 per user per month, published since 2017. Microsoft 365 licences are billed separately. The same ten services every month, and anything extra is quoted in writing first.

Security-first

We are a cyber security MSP that also runs your IT, not the other way round. The baseline is in the price.

What's included in the standard service

Ten managed IT services in one operating envelope.

This is outsourced IT support with the security built in. Every managed IT engagement includes the ten services below as standard. Not a starter tier with paid upgrades: this is the envelope. Some clients add specialist services (onsite visits by arrangement, custom development, OT support) but the base is fixed and published. Remote-first by default.

Helpdesk & IT support

Australian-based staff only, no offshore helpdesk. Business-hours response with documented SLAs. Issues triaged, escalated, resolved. Friendly humans, not a ticket-deflection bot.

Microsoft 365 management

Tenant administration, licensing right-sizing, mailbox and SharePoint management, Teams configuration. Nine years of M365 depth.

Cyber security (full envelope)

Microsoft Defender, Purview DLP, Intune device management, Essential Eight aligned (ML1 baseline; ML2+ where required). Sentinel SIEM available as add-on. Full details →

Backup & disaster recovery

Four backup snapshots a day with unlimited retention: our minimum for any backup system we run. Covers Microsoft 365, endpoints and Azure workloads. Tested recovery quarterly; RPO and RTO documented per workload.

24/7 monitoring

Continuous monitoring of endpoints, identity, M365 and Azure workloads. Same-business-hour response for critical events; documented IR plan for incidents.

Patching & updates

Operating systems, applications and M365 services patched within Essential Eight tolerances: critical patches within 48h, all within 2 weeks.

Security awareness training

Phishing simulations and short education modules, reported per user and per team, on a platform matched to your practice. The training record your licensee or insurer asks for.

Asset & vendor management

Asset inventory, software licensing tracking, third-party vendor coordination, hardware lifecycle planning. We are the single accountable party.

Quarterly Business Reviews

Quarterly strategy reviews, technology roadmap planning, budget input, board-ready reporting. The IT director your practice does not need to hire.

Evisent Live

Your Microsoft 365 and security tools read every morning, read-only: a score out of 100, a fix list, and a dated Live Evidence Pack for your insurer or licensee each month. Client login is in validation. See Evisent Live →

Built for your profession

Same standard underneath. Different obligations on top.

The ten services are identical for every client. What changes is what your regulator expects, and which fixed-price automations are worth adding on top. Evisent managed clients receive 10% off Practice Automation setup.

For accounting firms

TFNs, ID and bank details, handled properly.

  • AML/CTF Tranche 2 is live from 1 July 2026
  • Client Data Exposure Sweep finds the TFNs in email Available now
  • Bank-Change Guard flags redirection requests for a call-back Available now
Managed IT $185/user/mo · automations from $1,950 setup IT for accounting firms → For financial advice practices

Cyber evidence your licensee can actually read.

  • Cyber is a licence obligation (ASIC v RI Advice)
  • Insurer & licensee submissions from your Evisent Live evidence Available now
  • Client Instruction Guard: every withdrawal request flagged for a call-back Available now
Managed IT $185/user/mo · automations from $1,950 setup IT for advice practices → For architects & engineers

Every project filed. Every payment checked.

  • SharePoint project structure, set up the same way
  • Design IP Watch flags mass downloads and sharing Coming soon
  • Bank-Change Guard on fee and consultant invoices Available now
Managed IT $185/user/mo · automations from $1,950 setup IT for A&E practices →
Pricing · published since 2017

$185/user/month. $1,850 a month minimum. Add-ons published.

The standard service is priced per user, per month, with a flat minimum of $1,850 a month, so smaller practices are welcome. Above 200 users we quote, with a lower per-user rate. Most clients land between $1,850 and $9,000 per month total. Larger environments, complex multi-tenant structures or specialist add-ons are quoted, but always against a written scope before anything starts.

Service tier
Price
Notes
Standard Managed IT
$185/user/mo
All ten services included. Minimum $1,850 a month (the price of 10 users), whatever your size.
Each additional user
+ $185/mo
Same rate as base; no per-seat tiered pricing tricks.
Microsoft 365 licences
Billed separately
Licences are not in the $185. We right-size them every quarter so you only pay for what staff use.
Evidence, reporting and QBR deck
Included
Evisent Live: a score and fix list read every morning, and a dated Live Evidence Pack each month.
Quarterly Business Reviews
Included
Standard with every Managed IT engagement. Senior strategic input quarterly, included, not an add-on.
Onsite support (by arrangement)
$350/visit + travel
Remote-first by default. Onsite support is available by arrangement for the rare issue that needs hands-on attention.
Practice Automation
Fixed price, from $1,950 setup
Five products per profession, each with a published price. Managed clients receive 10% off setup. See the products →
Microsoft licensing
Provisioned via our CSP
We provision and manage your Microsoft licensing through our CSP relationship at competitive rates. Prefer to keep your own CSP? You can BYO, and we will still give honest licensing advice.

PRICES + GST · INDICATIVE FOR TYPICAL PRACTICE ENGAGEMENTS · COMPLEX ENVIRONMENTS QUOTED · NO HIDDEN LINE ITEMS

Strategic oversight, included

Quarterly Business Reviews: the discipline most MSPs talk about, few actually run.

Every Managed IT engagement includes a Quarterly Business Review as standard: a senior engineer (often Hayden directly) running a strategic conversation with your partners or directors. Not a sales call. A genuine conversation about what is working, what is breaking, and what we would recommend across the next quarter.

The QBR is what catches the things helpdesk does not: a vendor about to fail a renewal, a licence about to expire, a security posture drifting, staff pasting client data into a consumer AI tool, a compliance deadline approaching. It is the difference between IT as a cost centre and IT as a quiet competitive advantage.

Quarterly strategic review with partners
Technology roadmap updated quarterly
Budget input for annual planning
Compliance dates tracked ahead of time
In-house IT vs Evisent

The economics, honestly.

For most Australian practices of 10 to 100 staff, an internal IT person costs significantly more than Managed IT, and you get one person's depth, one person's availability and one person's blind spots. Below is the honest comparison for a 30-staff practice.

For a 30-staff practice
In-house IT person
Evisent Managed IT
Annual cost
~$120,000
(salary + super + overhead)
~$66,600
(30 × $185 × 12)
Hours of coverage
38 hrs/wk
Business hours + 24/7 monitoring
Depth across IT, security and M365
One generalist
Full team of specialists
Coverage during leave / sick days
None
Continuous
Documented operating standard
In one person's head
Documented processes + runbooks
Strategic QBR function
Day job is busy
Quarterly review included
Proof of what's been done
Whatever the IT person remembers
Monthly Live Evidence Pack
Evidence, reporting and QBR deck
Assembled by hand, if at all
Included (Evisent Live)
Risk if they leave
High: knowledge walks out the door
Continuity built into the contract

INDICATIVE NUMBERS · BASED ON AUSTRALIAN MID-MARKET IT SALARY DATA AND OUR STANDARD MANAGED IT PRICING · CALL US AND WE'LL MODEL IT FOR YOUR PRACTICE

A note on size
Managed IT is built for practices of 10 to 200 users. Smaller practices are welcome: below 10 users a flat minimum of $1,850 a month applies, for the same ten services. Above 200 users we quote, with a lower per-user rate. The 20 to 200 user range is our sweet spot: large enough to need real IT, small enough that fixed pricing makes obvious commercial sense.
Who Managed IT is for

Six kinds of client we work with most.

Accounting firms

TPB, ATO and now AUSTRAC obligations sitting on top of Microsoft 365, FYI and XPM. Security evidence, not just a helpdesk.

Financial advice practices

Licensees asking for proof of MFA, patching, backups and training. We run the controls, and Evisent Live puts the evidence in a dated Live Evidence Pack every month.

Architecture & engineering practices

Large project files in SharePoint, consultants coming and going, and payments that fraudsters target.

Legal, insurance and other practices

Law firms, insurance brokers and other regulated small businesses that need security and compliance evidence, not just support.

Co-managed environments

Have internal IT but want specialist depth on security or M365. We work alongside internal teams as the specialist tier.

Switchers from broken MSP relationships

Frustrated by mystery invoicing, slow tickets, no strategic input. Fixed pricing and real QBRs are usually why they switch.

What clients say

5.0 stars across 50 Google reviews.

Real reviews from Australian businesses we look after, quoted word for word.

“Evisent have been fantastic in managing all of our IT needs. The team is efficient, responsive, friendly and approachable. They are always one step ahead ensuring our systems are secure, up to date, and tailored to our business.”
Sally B
Google review · 5 stars
“We have partnered with Evisent for several years, and the experience has been amazing. Their team are experts in the field of IT, and particularly cyber security.”
Rhys Ottley
Google review · 5 stars
“Hayden and the team at Evisent have played an integral role in our business since 2018. They have assisted and managed our migration from an onsite server IT environment; to an entirely cloud-based solution.”
Laura Davidson
Google review · 5 stars
“Hayden and the Evisent team are fantastic to deal with. We were looking for a partner to help improve our Cyber Security and Microsoft 365 systems and they have impressed us very quickly.”
Robyn Gilder
Google review · 5 stars
“My business recently engaged Evisent to set up our Microsoft 365 and Cyber Security solutions. They were polite, responsive, and explained things clearly without technical jargon.”
Bopha C
Google review · 5 stars
“Five stars all the way for Hayden and his team at Evisent! They've consistently demonstrated their expertise and dedication in safeguarding our business.”
Rich Maloney
Google review · 5 stars
“Terrific Local IT company that knows how to solve all your small business IT related Queries. Good Job Hayden and Teddy. Keep up the good work.”
Siddharth Bahree
Google review · 5 stars
“Dealt with Hayden there, excellent service most importantly straight to to point, asks the right questions and tons of experiance, actually cares about your spend and takes the time to get know you and your speciific needs. Very good.”
joseph merchak
Google review · 5 stars
“We recently made the decision to transition our IT infrastructure into the Azure cloud and chose Evisent to guide us through the process. From the outset, their team showed a deep understanding of the environment.”
Bec Sullivan, Survey Matters
Google review · 5 stars
“Hayden and his team at Evisent have completely streamlined our approach to IT, implemented various initiates in AI and automation and at the same time ramped up our security. Highly recommend.”
Mark Nathan
Google review · 5 stars

Read all 50 reviews on Google →

↳ Next step

Book a 30-minute practice review.

We map your systems, compare your current IT spend like-for-like against our published price, and tell you straight if nothing needs changing.

Book a practice review → Ask a question Or start with a Live Audit
Hayden Burt
Talk to a person

Still reading? Call Hayden directly.

Founder & Principal Engineer · Evisent Pty Ltd · Melbourne

No pitch and no slide deck. Tell him what you are trying to work out and he will tell you whether we are the right fit for it, or who is.

5.0 · 50 Google reviews Australian engineers since 2017 Prices published, no licence commissions
Call 1300 384 736 Book a practice review Or ask by email

Business hours, Melbourne. If it goes to voicemail, leave a number and he will call back.